Please contact the Customer Service Department for additional warranty information as needed.
Toll Free (800) 324-4930 or (419) 869-7107
NOTICE: This warranty policy applies to initial purchasers of American Augers, Inc. products (“Buyer”). This warranty policy includes American Augers, Inc. (“AA”) new and manufacturer-certified equipment, products, parts, materials, and supplies branded American Augers and Trencor (“Equipment”).
In no event shall the liability of AA exceed the purchase price of the Equipment sold to the Buyer. AA reserves the right to fully satisfy its warranty obligation by refunding to the Buyer the full purchase price of the Equipment upon the return of the Equipment by the Buyer, transportation prepaid, to American Augers.
THE REMEDIES IN THIS WARRANTY SHALL BE THE EXCLUSIVE AND SOLE REMEDIES OF THE BUYER. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, OF ANY KIND, INCLUDING BUT WITHOUT LIMITATION, ANY WARRANTY THAT THE EQUIPMENT IS OF MERCHANTABLE QUALITY OR THAT THE EQUIPMENT IS FIT FOR ANY PARTICULAR PURPOSE. AA WILL HAVE NO MONETARY LIABILITY WHATSOEVER FOR ANY DAMAGE, LOSS COSTS, OR EXPENSE (WHETHER GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL) SUFFERED BY THE BUYER AS A RESULT OF OR IN CONNECTION WITH THE EQUIPMENT. IN NO EVENT SHALL AA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, FREIGHT CHARGES, TRANSPORTATION CHARGES, DOWNTIME OR OTHER PARTS INCIDENTAL TO THE REMOVAL AND REPLACEMENT OF PARTS REPAIRED OR REPLACED UNDER THIS WARRANTY.
Any Buyer who takes delivery of Equipment from AA is covered under this warranty. The warranty may be transferable with inspection and written approval of AA.
Used equipment manufactured by AA is sold without conditions or warranties, expressed or implied, and is considered “as is”, unless there is a clear agreement with the Buyer in writing to the contrary prior to the purchase. BUYER AGREES TO INSPECT ALL USED EQUIPMENT BEFORE THE PURCHASE IS COMPLETED AND TO ACCEPT SAME WITHOUT ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This warranty is extended by AA in respect to Equipment sold by AA. AA warrants to the Buyer that Equipment will be free of defects in material and workmanship, as defined in this warranty, for a period of 2 years from the date of shipment to the Buyer or 2000 hours of operation, whichever occurs first. At the time of startup as a retail sale, rental, or lease a properly completed Warranty Registration Certificate must be submitted to AA to validate the warranty coverage. In the event that there is a delay or postponement in the commissioning of the Equipment by more than 60 days from the date of receipt of the Equipment, the warranty terms and conditions may not apply. An inspection performed by a representative of AA may be required to reinstate the warranty of the Buyer.
Details of the Warranty Coverage
Coverage is based on year(s) or engine hours, whichever occurs first.
Components and all engines as installed on all Equipment are covered, but only:
Upon the expiration of the periods stated in the warranty offered by the manufacturer of the component or engine; all warranties, expressed or implied, are terminated. AA in no way creates any additional warranties, either expressed or implied, with respect to any component or engine provided by the manufacturer. The ultimate determination of whether a warranty exists lies in the sole discretion of the manufacturer of such component or engine and not with AA.
If a defect in workmanship or material is determined by AA or any manufacturer of the component or engine during the appropriate warranty period as stated in the limited warranty and in the warranty offered by the manufacturer of components or engines, AA will provide:
AA is not responsible for any repair, replacement or failure of Equipment caused by:
AA is not responsible for any repair or replacement which is delayed in any way including:
AA is not responsible for:
AA is not responsible for the repair or replacement of consumables and wear items, including but not limited to the following:
OTHER LIMITATIONS: THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No representative, employee, or agent of AA has the authority to make or imply any representation, promise or agreement which in any way alters, amends, modifies or waives the terms of this warranty unless such representation is made in writing and signed by an officer of AA. AA reserves the right to modify, alter, and improve any Equipment without incurring any obligation to replace any Equipment previously sold with such modified, altered or improved Equipment. Any parts replaced under the terms of this warranty become the property of American Augers and upon written request, must be returned, transportation prepaid, to American Augers.
COMPENSATION: This warranty does not provide any compensation to Buyer or any other person or entity for loss of time, loss of use of Equipment, loss of profits, inconvenience, loss of productions, delay in construction, delay in project completion, labor costs (except as specifically stated elsewhere in this warranty), loss of life or limb, personal injury or property damage, or any other type of incidental or consequential damages. ALL DAMAGES ARE LIMITED TO REPAIRS AND REPLACEMENTS DESCRIBED IN THIS WARRANTY. However, in some states, this exclusion or limitation will not apply, so the reference should be made to the appropriate and applicable state laws. In such jurisdictions, the parties stipulate and agree that damages are liquidated and limited to the cost of repair and replacement necessary to cure any defect.
THIS WARRANTY ACCOMPANIES A POTENTIALLY DANGEROUS PRODUCT – Please read and make certain that you understand all safety warnings, operation, and maintenance requirements.
AA is not responsible for any damage or injury to person or property caused by the use of this Equipment:
Buyer’s Covenants and Responsibilities
COST TO BUYER: If it is not a defect in workmanship or material as determined by AA or its authorized dealer to exist during the warranty period, and if any repair or replacement is undertaken by AA, Buyer shall, in consideration for this limited warranty, be responsible for the following:
MAINTENANCE: Buyer shall be responsible for the performance and cost of all maintenance to the Equipment, components, and engines as directed by AA and/or the manufacturer of any component or engine. This warranty applies only if the alleged defective Equipment has been properly maintained and operated as specified by AA. This warranty will not apply if the alleged defect is attributable to an unauthorized modification or service repair made, a component part installed, improper Equipment storage, neglect or abuse of the Equipment on the behalf of the Buyer or its representatives, improper Equipment operation or use of the Equipment exceeding the design limitations or an attachment supplied by other than AA, its subsidiaries or the authorized representative of the foregoing.
TRAINING AND SAFE OPERATION: WARRANTY IS PROVIDED WITH THE UNDERSTANDING THAT ALL SAFETY WARNINGS AND INSTRUCTIONS WILL BE REVIEWED BY ALL PERSONNEL. THE BUYER SHALL BE RESPONSIBLE FOR PROVIDING APPROPRIATE TRAINING FOR OPERATORS OF ANY AA EQUIPMENT, AT BUYER’S SOLE COST. BUYER SHALL ENSURE THAT OPERATORS ARE AT ALL TIMES QUALIFIED TO OPERATE ANY AA EQUIPMENT AND THAT OPERATORS DO NOT SUFFER FROM ANY IMPAIRMENT WHICH WOULD PRECLUDE SAFE OPERATION OF THE AA EQUIPMENT. IN THE EVENT THAT THE BUYER NEEDS ADDITIONAL TRAINING OF OPERATORS, THEY SHALL IMMEDIATELY CONTACT AA CUSTOMER SERVICE TO SCHEDULE AND PAY FOR THE REQUIRED TRAINING.
NOTIFICATION: Buyer agrees to notify AA promptly of any suspected defect and to cooperate fully in AA’s evaluation to determine whether any defect exists as per the warranty terms and conditions.
WAIVER: BUYER WAIVES THE RIGHT TO SEEK DAMAGES FOR ANY INJURY, LOSS, DAMAGE OR CLAIM OF ANY KIND RESULTING OR ARISING FROM ANY DEFECT ONCE BUYER ACCEPTS THE REPAIR AND REPLACEMENT NECESSARY TO CURE SUCH DEFECT.
Please contact the Customer Service Department for additional warranty information as needed.
Toll Free (800) 324-4930 or (419) 869-7107
PARTS: 2 YEARS / 2,000 HOURS
LABOR: 1 YEAR / 1,000 HOURS
ENGINE AND TRANSMISSION: 2 YEARS / 2,000 HOURS
RACK AND PINION: 5 YEARS / 10,000 HOURS
Warranty Terms and Conditions – The Manufacturer shall not be responsible for any damage resulting to or caused by its products by reason of installation, improper storage, unauthorized service, alteration of products, neglect or abuse, or use of the product in a manner inconsistent with its design. This warranty does not extend to any component parts not manufactured by the Manufacturer; however, the Manufacturer’s warranty herein shall not limit any warranties made by the manufacturers of component parts which may extend to Buyer.
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND NO REPRESENTATIONS, GUARANTEES, OR WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO A WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE BY THE MANUFACTURER IN CONNECTION WITH THE MANUFACTURE OR SALE OF ITS PRODUCTS.
No employee, distributor, or representative is authorized to change this warranty in any way or grant any other warranty on behalf of the Manufacturer.
Claims for defects in material and workmanship shall be made in writing to the Manufacturer within ten business days of the discovery of the defect. The Manufacturer may either send a service representative or have the product returned to its factory at the Buyer’s expense for inspection. If the product has not been returned within 30 days of receipt of written notice, the product will no longer be eligible for the warranty claims. If upon receipt, judged by the Manufacturer to be defective in material or workmanship, the product will be replaced or repaired at the option of the Manufacturer, free from all charges except authorized transportation.
The remedies of the Buyer set forth herein are exclusive and are in lieu of all other remedies. The liability of the Manufacturer whether in contract, tort, under any warranty, or otherwise shall not extend beyond its obligation to repair or replace, at its option, any product or part found by the Manufacturer to be defective in material or workmanship. The Manufacturer shall not be liable for the cost of installation and/or removal or be responsible for direct, indirect, special or consequential damage of any nature. Under no circumstances shall the Manufacturer be liable for lost or anticipated profits.
Richard Levings, product manager American Augers, tells GDI about the company’s catch rig technology for…
By Tom Jackson, Contributing Editor Today’s maxi-HDD installations often require contractors to operate on both sides…
Horizontal directional drill (HDD) operators can improve their jobsite uptime and meet a variety of…
The new DD600 features customer-driven design and an engine strategically selected to meet evolving jobsite…
LUCKNOW, India (AP) — Officials trying to reach 41 workers who have been trapped in…
As featured in Trenchless Technology Horizontal directional drill (HDD) operators know that drilling fluid is…
As featured in Dig Different Florida’s Earth View takes on a directional drilling job with…
Here are three key factors contractors should consider when looking to complete an auger boring project on time and on budget.
Whether you are a contractor, OEM, technology company or a government agency handing out the money, it’s a good time to be in the roadbuilding business.
A switch to electric auger boring machines offers multiple on-the-job benefits — from quieter and safer job sites, to enhanced equipment performance.